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Warranty

Contract/Commercial Or Non-Residential Warranty

Extruded Aluminum Frame - Five (5) Years

Finish - Two (2) Years

Vinyl Strap - Two (2) Years

HDPE All-Weather Wicker and Lumber - Two (2) Years

All Aluminum Tops - Two (2) Years

Fabric - One (1) Year

Umbrellas and Umbrella Bases - One (1) Year

Component Parts - One (1) Year

Gas Fire Table Hardware - One (1) Year

Residential Warranty

This limited warranty is extended by Winston Furniture Company of Alabama, LLC (WFC) to the original purchaser of genuine Winston branded outdoor furniture products against defects in manufacturing. As proof of purchase via an authorized sales channel will be required for any claims made under this warranty, it is recommended that the purchaser work with the seller from whom the product was purchased to submit any necessary claims. Warranty coverage begins on the date of purchase. Furniture purchased for commercial and non-residential use should refer to the specific terms for those instances.

Aluminum Frame - Fifteen (15) Years

If the aluminum furniture frame fails structurally (i.e. broken frame or welds) within 15 years from the date of purchase, we will replace, repair, or refinish the frame in the original color and style if available or in a similar color and style if the original has been discontinued.

Paint Finish - Five (5) Years

If the finish blisters or peels within five years from the date of purchase, Winston will repair or refinish the frame in the original color and style if available or in a similar color and style if the original has been discontinued.

Vinyl or Suncloth® Strap - Five (5) Years

If a strap breaks within five years from the date of purchase, a replacement strap will be sent directly to you, upon receipt of the broken strap, in the original color and style if available or in a similar color and style if the original has been discontinued. If a strap becomes faded or mildewed within two years from the date of purchase, a replacement strap will be sent directly to you, upon receipt of the faded or mildewed strap, in the original color and style if available or in a similar color and style if the original has been discontinued.

Wood - Three (3) Years

If the wood fails structurally (i.e., broken frame) within three (3) years from the date of purchase, we will, at our option, repair or replace the product in the original color and style, if available, or in a similar color and style if the original has been discontinued. Wood requires user maintenance and changes in the color of wood are normal and should be expected to occur over time as the natural material ages. Small cracks, which may appear in the end grain of wood when exposed to the elements, and any change of appearance (such as fading and/or color changes) due to usual weathering are not covered by this warranty. Components such as chair feet are subject to wear and tear and are not considered part of the frame.

HDPE All-Weather Wicker and Lumber - Three (3) Years:

If an HDPE all-weather wicker or lumber component fails structurally (i.e. broken or cracked), or if the wicker unravels or fades excessively within three years from the date of purchase, we will replace or repair the product in the original color and style if available or in a similar color and style if the original has been discontinued.

Aluminum Table Tops - Three (3) Years

If an aluminum top fails structurally within three years from the date of purchase, we will, at factory option, repair or replace the table top, in the original color and style if available or in a similar color and style if the original has been discontinued. Some table tops have painted decorations which may fade when exposed to direct sunlight. This fading is excluded from the warranty.

Fabric on Cushions, Slings and Umbrellas - Two (2) Years

If the fabric on a cushion, sling, or umbrella tears, mildews, or fades excessively within two years from the date of purchase, we will repair or replace the fabric in the original color and pattern if available or in a similar color and pattern if the original has been discontinued.

Umbrellas and Umbrella Bases - Two (2) Years

If an umbrella or umbrella base fails structurally within two years from the date of purchase, we will, at factory option, repair or replace the umbrella or umbrella base in the original color and style if available or in a similar color and style if the original has been discontinued.

Component Parts - One (1) Year

If a component part (glides, bolts, wheels, etc.) fails due to manufacturing defects within one year from the date of purchase, we will, at factory option, repair or replace the part in the original color and style if available or in a similar color and style if the original has been discontinued.

Gas Fire Table Hardware - One (1) Year

Fire table hardware including burner, burner tray, hoses, lines, regulator, valves, fittings, and fire media are covered for one year against manufacturer’s defects.

Shipping & Returns

If required, WFC will pay for shipping and/or returns of damaged or replacement products/components for a period of three years from the date of purchase. If the product/component is warranted for a period of less than three years (fabrics, etc.) WFC will pay for shipping of the damaged or replacement product/component during the relevant warranty period.

Nothing should be shipped without first receiving confirmation from WFC that a legitimate claim has been found and prior written authorization from the factory is required to obtain a Return Goods Authorization (RGA) number. This RGA number must be attached to each piece of furniture when returning something to the factory.

Notes & Exclusions

Failure caused by unreasonable or abusive use, fire, freight damage, acts of nature (such as, but not limited to freezing or high winds), suntan oil or other chemicals, normal fading, scratching or chipping of the finish, fading, weathering, staining or discoloration of furniture, accidental damage repair or modifications by consumer, glass breakage, commercial use, and normal wear and tear are excluded from the warranty. Steel furniture is not warranted against rust.

WFC or its suppliers may discontinue any component parts such as fabric, paint finishes, etc., at any time, and there is no guarantee that matching component parts will be available to resolve a warranty claim.

This warranty does not cover failure caused by unreasonable or abusive use, fire, freight damage, acts of nature (such as, but not limited to freezing or high winds), suntan oil or other chemicals, normal fading, scratching or chipping of the finish, fading, weathering, staining or discoloration of furniture, accidental damage from repair or modifications made by purchaser, glass breakage, commercial use, and/or normal wear and tear. Steel furniture is not warranted against rust.

All Winston branded products are designed for outdoor use only.

For additional information or service, contact your authorized Winston dealer or call: 800.339.5080

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Winston® has delivered casual comfort, earning our furniture coveted spots on specialty showroom floors and ultimately in the outdoor spaces of our customers. Our premium outdoor patio furniture bears the mark of our unwavering commitment to comfort, style, and quality.

  • envelopecustomerservice@winstonfurniture.com
  • envelope800-339-5080

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